Gritling support

Email support@gritling.com with any question about the app or your account.

Manage or cancel a Pro subscription

Apple bills Pro through your Apple ID. To cancel, open the Settings app on your iPhone or iPad, tap your name, then tap Subscriptions and choose Gritling. Pro stays on until the end of the period you paid for.

If Pro does not show after you buy it or after you switch phones, open Gritling as a parent, tap Subscription, then tap Restore purchases.

For a refund, use reportaproblem.apple.com. Apple handles refunds for App Store purchases.

Forgot your password or parent PIN

On the sign-in screen, tap Forgot password?. When the app asks for the parent PIN, tap Forgot PIN?. Both send a code to the email on your account.

Kid mode will not open

Kid mode opens for a child only after a parent agrees to our notice about children's information. When you add a child, we email that notice to you. Open the link in the email and tap I consent. If the email did not arrive, check your spam folder, then write to us.

Delete your account

Open Gritling as a parent and tap Family settings, then Delete account. You can also do this in the parent dashboard at parent.gritling.com. If you are the only parent, this deletes your family, every child's history and photos, and your login. Deleting your account does not cancel a Pro subscription. Cancel that in Settings first.

Privacy

Read our privacy policy and terms. Write to privacy@gritling.com to ask for a copy of your child's information or to have it deleted.